What if I want my logo used in the product? How do I get it to you and how much does that cost?
You can request your logo to be added to a cookie bouquet by emailing a jpeg format of your logo to firstname.lastname@example.org. There is not an additional charge for this service.
What is the difference between "classic cookie bouquet" and "licensed design cookie bouquet" pricing?
Our licensed design cookie bouquets include products from our license design partners and are priced accordingly, such as Disney, Winnie the Pooh and Garfield. **Licensed products are not eligible for discounts even in bulk amounts** our classic bouquets are eligible for discounted pricing.
Can I be direct billed for my order?
Yes we are able to offer direct billing but this offer is subject to credit check. **Please note payment must be received by delivering location BEFORE order will be fully processed** for further information or questions please contact us at 800-347-3110.
Can I have the total charged to my credit card, if not how will it be charged?
Yes, we can charge your card one time and you will be emailed a final receipt of your order by a gifting specialist. You can also choose to have each local shop receiving your order through our program charge your card and then you will see multiple charges on your card, although we will still provide you with an itemized report of all charges.
How will I know how much is charged to my credit card?
Upon request an NGP gifting specialist can provide you with an Account Recap report. This recap provides a list of what was ordered and how much was charged to the credit card. This recap can be provided as soon as 24 hours after the order is placed.
Does the Corporate Gift Program price include delivery?
No, delivery charges within the United States range from $8 to $25. Please contact a specialist for an exact quote including delivery fees.
I know delivery/shipping varies but how do I know how much to budget for?
The average delivery/shipping cost for a National Gift Program order is $18.00. *NOTE: This is an average not an exact. Also please be aware that if an address provided by your company is incorrect or the business has moved additional fees may apply for redelivery. You will be contacted by a gifting specialist whenever this happens.
Do you deliver outside the United States?
At this time we do not offer any deliveries outside of the United States. We also do not recommend shipping our arrangements overseas. Our arrangements are made without preservatives and we cannot guarantee freshness. You are welcome to have an item shipped directly to you and you can forward on to its final destination yourself.
If there is a problem with my order who do I contact, or who will contact me?
Our gift specialists will be happy to help you, should that be necessary. Call us toll-free at 800-347-3110, or email us at email@example.com. An advantage and convenience of the Corporate Gift Program is that there is only one person to contact and only one person will contact you.
When I participate in the Corporate Gift program does this mean I am receiving a discount?
Yes, The Corporate Gift Program offers consistent competitive pricing, and discounts are available for volume orders.
What is consistent competitive pricing?
Many of our locations are independently owned and operated and they set their own regional pricing. The Corporate Gift Program is a service we provide to our customers so you pay the same product price whether your gift is going to New York, California, or New Mexico.
What if I forget my password?
Please email your login username to firstname.lastname@example.org and a gifting specialist will assist you with ordering.