1.855.COOKIES
cookies by design
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Franchise Training and Support

With over 25 years of experience in the industry, our support network will help you delight customers with unique gifts for every occasion.

What can you expect as a Cookies by Design franchisee?

Experienced Staff and Proven Product

  • Over twenty-five years of experience in research and development of recipes, systems, procedures and marketing strategies to maintain our presence in the market.
  • Proprietary recipes and cookie designs that have proven successful in markets throughout the United States.
  • Growing reputation and brand awareness in over 150 cities nationwide.
  • Cookies by Design® is an authorized licensee of Disney Enterprises, Inc. to offer Disney cookie gifts. (special provisions and restrictions apply)

Start Up Assistance

  • Site selection and construction assistance.
  • Location design assistance, including a Pre-Opening Manual.
  • Comprehensive two-week training course -- Cookie College® -- production, marketing and operational training curriculum developed specifically for newly licensed franchisees and their employees.
  • Confidential Operations Manual, Training Workbook, Design Manual, Baking Manual, and other production and operational manuals.

On-Going Support

  • Marketing material produced by the Corporate Office for special gift giving occasions.
  • Management assistance, including point of sale, accounting, and resource materials.
  • Purchasing and inventory assistance.
  • Cookie Dough® bulletins containing holiday production and marketing information.
  • National supplier and distribution program providing inventory management and cost savings.
  • Periodic store visits from field operations representatives.
  • Protection through Cookies by Design® intellectual property rights, including trademarks, service marks, copyrighted materials and designs, patents and confidential trade secrets.
  • Accounting and sales record system.
  • On-going research and development of new designs, products and services.
  • Peer support and collective knowledge of fellow franchisees.