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Due to the COVID-19 pandemic, we have reduced our business hours. For quickest service, please order online. For custom orders, please email us at email@example.com, and our goal is to respond within 1 business day. We thank you for your patience.
FREQUENTLY ASKED QUESTIONS
Q: Do you guarantee delivery dates or times?
A: At this time, we do not guarantee delivery times. We do everything in our power to make sure your cookies get their on the requested date, but only hand deliveries are guaranteed on the requested date. Our goal is to complete hand deliveries by 5pm. Please note FedEx is no longer guaranteeing delivery dates.
Q: How can I order custom cookies?
A: For custom cookie bouquets, please email us at firstname.lastname@example.org and include item numbers from our website, and specify any color changes. For custom orders for designs not shown on our website, please attach photos to your email. There is normally a $75 minimum order for custom orders of cookies not shown on the website.
Q: How do I order if I don't know how to use the website?
A: Please call us at 562 961 9161, and we can put the order in for you manually. We ask for your patience, as we are fielding more emails and calls than normal.
Q: How can I pick up my order?
A: Please call us at our CBD LONG BEACH PICK-UP HOT LINE at 562.961.9171 (not 9161) for contactless curbside pick-up. Park behind our building, where the parking lot is. We will put the cookies in the trunk or on the hood of your car.
***Please note that there may be delays in production and deliveries, due to COVID-19. We thank you for your patience. Stay healthy and be safe.***
Need to deliver in Canada? Cookies by Design is now live in Canada